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Refund & Returns Policy

Refund Requirements

  • All returned or exchanged items must be unused and in new condition, in their original packaging with all manuals and accessories
  • Return requests must be made within 14-days of the order delivery.
  • Items must be unused and in new condition, in their original packaging
  • BPS will not be held accountable for any goods returned without a RMA number.
  • Items unwrapped are not eligble for a refund
  • Items that are special order are not eligble for a refund
  • Items with timers / counters / hours must show zero
  • Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model
  • RMA numbers are valid for 7 working days only, NXTGEN BPS Ltd is not responsible for any consequential or incidental damage resulting from the sale or use of any goods purchased from us – Our liability is limited to the monetary value of the goods only.

Need to return an Item?

Please send an email to, once we have confirmed your return we shall send you an RMA to allow you to return the item.


Our website is intended for professional users. Customers must satisfy themselves that a product is suitable before making a purchase. Items sold as new that are within one year of the date of sale and that exhibit problems which can be attributed to manufacturing faults will be repaired or replaced free of charge. The decision to repair or replace will be at the discretion of NXTGEN BPS Ltd. At NXTGEN BPS, we aim to ensure that you are completely satisfied with your purchase. If for whatever reason you wish to return your purchase our returns policy and procedure is set out below.

1. Other than the express provisions set out in these Terms, all other terms and the implied terms or warranties relating to the supply of goods or services are excluded to the fullest extent permitted by law.

2. In the event that you need to return Goods, then a Returns Merchandise Authorisation (RMA) must be obtained from us for each and every return to assist the administration process, otherwise we have no means of identifying the Goods being returned and this may result in difficulties in refunding money. You will be sent a RMA acknowledgement by email. The RMA must be clearly shown on each parcel returned together with our delivery note, and must be in the original manufacturer’s packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software items will not be accepted for return unless the Goods are faulty or the shrink-wrap or copyright seal is intact. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected. NXTGEN BPS accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.

3. In the event that any Goods delivered to you do not correspond with the Goods in the order confirmation, or have been delivered to you by mistake, then you will be under a duty to take reasonable care of such Goods and to contact our Customer Services team immediately. We will ask you to return the item(s) to us and once we have received the items we will be able to process the return and will need a copy of the receipt for the return so we can refund the costs of the postage.

4. Whilst in possession of the Goods you will be under a duty to take reasonable care of them. We reserve the right to refuse a refund on Goods returned that have been made unfit for resale or damaged whilst in your possession.

5. Some items may be second-hand, previously used, ex-demo or similar. This equipment is sold without warranty unless otherwise stated in writing by NXTGEN BPS.

6. For some products the manufacturer offers the facility to register the product and obtain an enhanced warranty. Customers are strongly recommended to register such products immediately.

7. Please make sure you fully understand the return requirements above, if conditions are not met, we reserve the right to refuse the return of items or to charge a re-stocking fee of 25%. Shipping charges are non-refundable.

8. Goods returned as faulty but found to have no-fault will incur a handling and testing charge and shipping charges.

9. Once the return has been accepted, we will refund you within 5-7 Working days. The refund will be processed using the same payment method or BACS payment if agreed by both parties.